Divadesam Technologies Pvt. Ltd. (“we”, “us”, “our”) is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal data, in accordance with applicable laws.

1. Scope & Purpose

This Policy applies to all data collection and processing conducted by us — online (website, apps) and offline (events, support channels, user surveys). It outlines:

• What information we collect

• How we use it

• With whom we share it

• Your rights

2. Information We Collect

a. Personal Information

• Provided by you via forms, account creation, product demos, support requests, or surveys.
• Includes: Name, email, phone number, job title, organization, address.

b. Technical & Usage Data

• Automatically collected via cookies, analytics, logs, interactions.
• Includes: IP address, browser type, device, pages viewed, timestamps.

c. Aggregated/Anonymous Data

• Compiled in a way that does not identify you (e.g., number of visits, heatmaps, performance metrics).

3. How We Collect Information

• From your input on forms, chat widgets, or account creation.

• Via our support interactions (email, phone, chat).

• Through event or webinar registrations.

• Automatically, through cookies and analytics when you access our digital platforms.

• From public and corporate sources or third-party partners.

4. How We Use Your Data

We may use your personal data for:

• Responding to inquiries, demos or quote requests

• Delivering services or completing contracts

• Customizing your experience based on preferences

• Sending marketing communications (you can opt-out anytime)

• Improving our products and website

• Fraud detection, security, and legal compliance

• Internal analytics and service performance monitoring

5. Legal Bases for Data Processing

Depending on jurisdiction:

• Contractual need — to deliver products/services you requested

• Legal obligation — such as tax or record keeping

• Legitimate interests — for business operations, marketing, and analytics

• Consent — if you agree to receive promotional emails, etc.

6. Data Sharing & Disclosure

We may share data with:

• Service providers (e.g. IT, hosting, analytics, CRM, logistics) under strict data use agreements

• Affiliates and partners for delivering services or support

• Legal or regulatory authorities when required by law

• During mergers, acquisitions, or business transfers

We do not sell your personal information to third parties.

7. International Data Transfers

Your data may be transferred globally for processing by service providers. We ensure such transfers comply with applicable data protection laws and include appropriate safeguards (e.g., standard contractual clauses).

8. Data Retention & Security

• Personal data is retained only for as long as needed for its purpose or legally required periods.

• We implement appropriate physical, technical, and administrative safeguards (encryption, access controls, etc.).

• Continuous reviews and updates are made to maintain security best practices.

9. Children’s Privacy

Our platforms are not intended for users under 13 (or relevant local minimum age). We do not knowingly collect data from children. If discovered, such data will be deleted unless parental consent is provided.

10. Your Rights & Choices

Depending on your region, you may have the right to:

• Access, correct, or delete your personal data

• Object to or restrict processing

• Data portability

• Withdraw consent for marketing communications

• Lodge complaints with a supervisory authority

To exercise these rights, please contact us at the details below.

11. Cookies & Tracking Technologies

We use cookies, pixels, and similar tools for:

• Essential website functionality

• Performance monitoring and analytics

• Marketing and advertising personalization

To learn more, see our Cookie Policy link.

12. Changes to This Privacy Policy

We may update this policy to reflect legal, technical, or operational changes. We encourage you to review this page periodically — the "Last Updated" date indicates when changes were last made.

13. Contact Us

If you have questions, requests, or concerns about this policy, please contact:

Divadesam Technologies Pvt. Ltd
First Floor, Gauraaj Villa, New Canal Road, Mothrowala Post, Kedarpur, Dehradun, UK-248001
📧 Email: info@divadesam.com
📞 Phone: 0135-2977570

Last Updated: 17-06-2025